Alert

Patient Rights & Responsibilities

Wayne UNC Health Care protects and promotes the rights of each patient. A written copy of Patient Rights and Responsibilities is provided to each patient/significant other upon registration. Hospital employees are provided with information on Patient Rights and Responsibilities during orientation.

You have the right at Wayne UNC to:

  1. Access to care in accordance with the Hospital's mission and relevant laws and regulations.

  2. Participate in the development and implementation of his or her plan of care.

  3. Medical and nursing services without discrimination based upon age, race, ethnicity, religion, culture, language, physical or mental disabilities, socioeconomic status, sex, sexual orientation, gender identity or expression, national origin or source of payment.

  4. Receive care in a safe setting.

  5. Be free from all forms of abuse or harassment, including mental, physical, sexual, verbal abuse, neglect, and exploitation.

  6. Respectful care given by competent personnel.

  7. Be free from seclusion and restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.

  8. Full information in layman's terms (in a manner in which he or she understands) concerning diagnosis, treatment and prognosis, including information about alternative treatments and possible. complications. When it is not possible or medically advisable to give such information to the patient, the information shall be given on his/her behalf to the patient's designee.

  9. To be given the name of his or her attending physician, the names of all other physicians directly participating in his or her care, and the names and roles of other healthcare persons having direct contact with the patient.

  10. Every consideration of his or her privacy concerning his or her own medical care program. Case discussion, consultation, examination, and treatment are considered confidential and should be conducted discreetly.

  11. Have a family member or representative of his or her choice and his or her own physician notified immediately of his or her admission to the hospital.

  12. Have all records pertaining to his or her medical care treated as confidential except as otherwise provided by law or third party contractual arrangements.

  13. Expect emergency procedures to be implemented without unnecessary delay.

  14. A description of alternative services that might also prove advantageous to them, and a full explanation of the procedures to be followed, especially those that are experimental in nature.

  15. Refuse any drugs, treatment or procedure offered by the facility, to the extent permitted by law, and the physician shall inform the patient of his or her right to refuse any drugs, treatment or procedures and of the medical consequences of the patient's refusal of any drugs, treatment or procedure.

  16. Assistance in obtaining consultation with another physician at the patient's request and expense.

  17. To an interpreter if the patient does not speak English.

  18. To receive information in a manner that he or she understands. Sign language interpreters will be made available as needed.

  19. Be free from needless duplication of medical and nursing procedures.

  20. Not to be awakened by hospital staff unless it is medically necessary.

  21. Medical and nursing treatment that avoids unnecessary physical and mental discomfort.

  22. Good quality care and high professional standards that is continually maintained and reviewed.

  23. Appropriate assessment and management of pain.

  24. Care that is considerate and respectful of his or her cultural, psychosocial, spiritual, and personal values, beliefs, and preferences.

  25. Religious and other spiritual services for patients.

  26. Formulate advance directives and have staff that provide care, comply with those directives.

  27. In the absence of Advance Directives, patients have the right to ask the Hospital for information, education, and assistance in completing a written Advance Directive.

  28. Participate in ethical questions that arise in the course of his or her care including issues of conflict resolution, withholding resuscitative services, ongoing or withdrawal of life sustaining treatment, and participation in investigational studies or clinical trials.

  29. A list of patient advocacy groups which is available upon request.

  30. Freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruptions, care, treatment, and services.

  31. Be informed of his rights at the earliest possible time in the course of his hospitalization.

  32. Designate visitors who shall receive the same visitation privileges as the patient's immediate family members, regardless of whether the visitors are legally related to the patient.

  33. Access protective services.

  34. Access an individual or agency that is authorized to act on his behalf to assert or protect his/her rights.

  35. Know what facility rules and regulations apply to his or her conduct as a patient.

  36. Full information and counseling on the availability of known financial resources for his or her healthcare.

  37. Expect that the facility will provide a mechanism whereby he or she is informed upon discharge of his or her continuing healthcare requirements following discharge and the means for meeting them.

  38. Examine and receive a detailed explanation of his or her bill.

  39. Access all information contained in the patient's medical records within a reasonable timeframe, or patient's designee. A patient's access to medical records may be restricted by the patient's attending physician. If the physician restricts the patient's access to information in the medical record, the physician shall record the reasons on the patient's medical record. Access shall be restricted only for sound medical reason. A patient's designee may have access to the information in the patient's medical records even if the attending physician restricts the patient's access to those records.

  40. Be given a description of the expected benefits, potential discomforts and risks if asked to participate in a research project.

  41. Be informed that they may refuse to participate, and that their refusal will not compromise their access to services if asked to participate in a research project.

  42. Be transferred to another facility only after his or her next of kin or other legally responsible representative has received complete information and an explanation concerning the needs for and alternatives to such transfer, when medically permissible along with necessary medical information. The facility to which the patient is to be transferred must first have accepted the patient transfer.

  43. Be informed about the outcomes of care, including unanticipated outcomes, and when appropriate, their families.

Patient Responsibilities

Patients are informed about their responsibilities initially and as needed thereafter. At Wayne UNC Health Care, the patient is responsible for:

  1. Providing, to the best of his or her knowledge, accurate and complete information about present complaints, past illness, hospitalizations, medications, and other matters relating to his or her health.
  2. Reporting unexpected changes in the patient's condition.
  3. Providing feedback about service needs, expectations, and opportunities to improve safety.

  4. Asking questions when they do not understand what they have been told about their care or what they are expected to do.

  5. Following the care, service, or treatment plan developed. They should express any concerns they have about their ability to follow and comply with the proposed care plan or course of treatment. Every effort is made to adapt the plan to the patient's specific needs and limitations.  When such adaptations to the treatment plan are not recommended, the patient and family are responsible for understanding the consequences of the treatment alternatives and for not following the proposed course.

  6. The outcomes if they do not follow the care, service or treatment plan.

  7. Following the hospital's rules and regulations concerning patient care and conduct.

  8. Being considerate of the hospital's personnel and property. Patients are responsible for being considerate of other patients, helping control noise and disturbances, following smoking policies, and respecting others' property.

  9. Supporting mutual consideration and respect by maintaining civil language and conduct in interactions with staff and licensed independent practitioners.

  10. Promptly meeting any financial obligation agreed to with the hospital.

The patient's family or surrogate decision-maker assumes the above responsibility for the patient if the patient has been found by his or her physician to be incapable of understanding these responsibilities, has been judged incompetent in accordance with law, or exhibits a communication barrier.

Have a privacy or compliance concern?

Patients and guests may report compliance and privacy concerns via the Hotline number at 1-800-362-2921 or by visiting the online portal at http://hotline.unchealthcare.org.

Concerns or Complaints

Our goal is to meet your care expectations all of the time. If we fall short of your expectations, please share your concerns immediately with your care team. If your direct care team can’t resolve your concern, please call our Patient Experience Hot Line at 919-587-CARE or fill out our Share your Experience form.

If your patient care concerns aren’t resolved to your expectation, you can contact:

Joint Commission Office of Quality Monitoring
1-800-994-6610
Submit a concern

or

North Carolina Division of Health Service Regulation
Complaint Intake
Unit 2711 Mail Service Center
Raleigh, NC 27699-2711
Complaint hotline: 919-855-4500 / 1-800-621-3004

UNC Health Care Nondiscrimination Notice

Notice of Nondiscrimination [PDF]

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