Patient Experience

Trust Wayne UNC Health Care to provide high-quality, patient-centered care to you and your family for a positive patient experience.

Patient Experience Surveys

To gather feedback about our patient care and services, we randomly survey our patients to conduct our patient experience surveys.

We collect patient care experiences at Wayne UNC in areas including:

• Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
• Outpatient and Ambulatory Surgery Consumer Assessment of Health Care Provider Systems (OAS CAHPS)
• Emergency Department Consumer Assessment of Health Care Provider Systems (ED CAHPS)
• Outpatient Services (Rehabilitation Services, Laboratory Services, Imaging, Cardiopulmonary Services, Wound Care, Center for Nutrition and Diabetes Health, Infusion Therapy)
• Inpatient Behavioral Health

You may be randomly selected to receive a patient experience survey about Wayne UNC through the mail. Please respond to the survey to help us continue improving your experience.

Concerns or Complaints

Our goal is to meet your care expectations all of the time. If we fall short of your expectations, please share your concerns immediately with your care team. If your direct care team can’t resolve your concern, please call our Patient Experience Hot Line at 919-587-CARE or fill out our Share your Experience form.

If your patient care concerns aren’t resolved to your expectation, you can contact:

Joint Commission Office of Quality Monitoring
Submit a concern
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
1-800-994-6610

or

North Carolina Division of Health Service Regulation
Complaint Intake
Unit 2711 Mail Service Center
Raleigh, NC 27699-2711
Complaint hotline: 919-855-4500 / 1-800-621-3004

Medicare Review

You can request a review of the necessity, appropriateness, and quality of your care at Wayne. Call:

Medicare Peer Review Organization
1-800-844-0795

Tricare Regional Review Center
1-844-204-9351