Supporting Both Patients & Caregivers
For 10 years, Evelyn Phillips of Pikeville has been a caregiver for her mother, Elma Grice. Both of them appreciated the support they got from Wayne UNC Health Care during Elma’s recent surgical procedure.
Elma, who lives in Kenly with her daughter Renee Grice, had been experiencing backaches. So she went to a walk-in clinic, which found a lump on her backside. The clinic advised her to get an ultrasound and follow up with a surgeon. That doctor was Leon Stockton, MD, a general surgeon with UNC Surgical Specialists at Goldsboro.
Fortunately, Dr. Stockton said, the tumor was noncancerous—a common lipoma, or fatty mass. But it was pressing on a painful nerve, so he scheduled surgery to remove it at Wayne UNC’s new Surgery Center.
Welcoming, Friendly Staff
“The surgical nurses took real good care of Mama,” Evelyn said. And the Surgery Center staff took good care of Evelyn as she waited. “I couldn’t imagine anyone being nicer. The volunteers were very sweet and accommodating. They offered free breakfast, coffee, and hot chocolate, which was awesome.”
During Elma’s 30-minute surgery, Evelyn tracked her status using a confidential patient number displayed on a monitor in the waiting area. When treatment was completed, staff called Evelyn to the front desk to take a call from the surgical team.
“They told us the incisions looked really good.” Surgical staff gave the family signs of infections to watch for, but recovery went well.
“Mom said she was so pleased. ‘Everyone was so nice to me,’” Elma told her daughters.
“If I ever have surgery, Dr. Stockton will be my surgeon,” Evelyn said. “When you come in to his office, you’re the only person that matters. You’re not just a number; you’re somebody important to him. He really cares about his patients.”