Board Commitment to Quality and Safety

Dear Patients, Community Members and Teammates,

At UNC Health Wayne, our mission is Patients First. Quality Health Care. Close to Home. In fulfilling our Mission, we are committed to the promise made to our community more than 125 years ago - to provide comprehensive care, a full range of specialties, and a consistently high standard of patient-centered care to all of our patients. Patient safety is a core value of UNC Health Wayne and providing quality care includes supporting The Joint Commission's goal of zero harm. This means we are committed to making sure no patient gets hurt while in our care.

To support this goal, we are committed to:

• Continuously monitoring and improving our processes to maintain a high standard of patient care.
• Promoting care that places the patient as a member of the care team and encouraging involvement in the treatment plan. • Open communication among teammates, patients, families and visitors to quickly address any safety concerns.
• To provide ongoing education and training for teammates so they have the latest knowledge and skills to better care for you.
• To use the latest technology, research and solutions in providing care.
• To use our quality assurance programs to monitor our performance and when needed, to implement ways to make your care even better.
• Focus on attaining zero harm by using best practices and making your safety our top priority.

UNC Health Wayne is committed to working hard to ensure every patient gets the best possible care in a safe environment. We appreciate your trust in our team. On behalf of the UNC Health Wayne Board of Directors and Executive Leadership Team, thank you for your continued support in this important mission.

Sincerely,

Dr. Jessie Tucker, UNC Health Wayne President

Harold D. Brashear, Chair Board of Directors