Alert

Updates

Visiting hours have changed as a result of COVID-19. Learn more. Testing information is available. Learn more.

Published on February 21, 2018

Patient and Family Advisory Council Improving the Patient Experience at Wayne UNC Health Care

Our Patient and Family Advisory Council is one way we continue to perfect the patient experience at Wayne UNC Health Care.

Comprised of teammates and volunteers – people who have been patients or family members of patients – our PFAC meets monthly to provide invaluable feedback from the patient perspective.

“Our Council actually started a lot of our patient-friendly initiatives,” said Victoria Baskett, Director of Patient Experience. “They started a patient birthdays program, where we take balloons and cards up to a patient’s room on their birthday. The nursing team signs the card and sings Happy Birthday.”

Some other initiatives our council has championed include our pet therapy program, sunshine cart and the creation of an advanced planning care toolkit. We also have PFAs that serve on quality committees in the hospital for fall prevention and readmission avoidance.

For Dave Galloway, a member of PFA councils at both Vidant Hospital in Greenville and Wayne UNC, his volunteer role is an avenue for patient storytelling and advocacy.

“A lot of what we are involved in is trying to improve communication,” said Galloway. “We want to make sure we are speaking in normal patient-friendly terms.”

Galloway said he’s had an opportunity, through his PFAC advocacy, to serve on other committees within the hospital, such as Fall Prevention, where he’s had an opportunity to provide his perspective as a former patient. Galloway spent several months in Vidant Hospital following a near-fatal car accident in 2006.

“I believe sharing my story helps hospital personnel see their patients as people – not just as a patient,” said Galloway.

He said he also enjoys the opportunity his role has given him to participate in patient rounding to help our patients feel safe and cared for in our hospital.

If you’re interested in becoming a member of our Patient & Family Advisory Council, please complete this form.

For more information, please contact Kimberly Fazio at 919-587-4792 or cKimberly.fazio@unchealth.unc.edu.

Media Contact

For media inquiries and to arrange interviews, please contact:

Kimberly Fazio
Director, Marketing and Communications
919-587-4792
Kimberly.fazio@unchealth.unc.edu

Recent Blogs

  • Couple walking in a park, pushing a bike

    3 Steps to Prepare for Joint Replacement Surgery

    If you’re scheduled to have joint replacement surgery, now is a great time to make preparations that will help your recovery. Here are three steps we recommend you take to prepare for joint replacement surgery.
    October 29, 2021
  • Doctor talking to patient

    Prehypertension: High Blood Pressure’s Warning Sign

    High blood pressure can put you at greater risk of heart attack, stroke and other life-threatening complications. So, what can you do to stop prehypertension from becoming full-on hypertension? Let’s find out!
    October 22, 2021
  • woman sitting on couch, holding her pregnant belly

    Pregnancy Timeline: Here’s What to Do and When

    You’re pregnant! Congrats! You might be feeling excitement, anxiety, joy, trepidation or all of the above. That’s normal. Use this timeline to help you stay on top of important health-related tasks and milestones.
    October 15, 2021
  • Daughter laying on the couch with her mother touching the side of her head.

    Does Your Child Have Allergies, RSV or COVID-19?

    As children get back together, it’s very easy for them to start transmitting all kinds of infections and viruses to each other that they hadn’t been sharing over the summer. We have four ways to help you tell the difference between allergies, RSV and other infections such as a cold, the flu or COVID-19:
    October 8, 2021