Alert

Published on February 21, 2018

Patient and Family Advisory Council Improving the Patient Experience at Wayne UNC Health Care

Our Patient and Family Advisory Council is one way we continue to perfect the patient experience at Wayne UNC Health Care.

Comprised of teammates and volunteers – people who have been patients or family members of patients – our PFAC meets monthly to provide invaluable feedback from the patient perspective.

“Our Council actually started a lot of our patient-friendly initiatives,” said Victoria Baskett, Director of Patient Experience. “They started a patient birthdays program, where we take balloons and cards up to a patient’s room on their birthday. The nursing team signs the card and sings Happy Birthday.”

Some other initiatives our council has championed include our pet therapy program, sunshine cart and the creation of an advanced planning care toolkit. We also have PFAs that serve on quality committees in the hospital for fall prevention and readmission avoidance.

For Dave Galloway, a member of PFA councils at both Vidant Hospital in Greenville and Wayne UNC, his volunteer role is an avenue for patient storytelling and advocacy.

“A lot of what we are involved in is trying to improve communication,” said Galloway. “We want to make sure we are speaking in normal patient-friendly terms.”

Galloway said he’s had an opportunity, through his PFAC advocacy, to serve on other committees within the hospital, such as Fall Prevention, where he’s had an opportunity to provide his perspective as a former patient. Galloway spent several months in Vidant Hospital following a near-fatal car accident in 2006.

“I believe sharing my story helps hospital personnel see their patients as people – not just as a patient,” said Galloway.

He said he also enjoys the opportunity his role has given him to participate in patient rounding to help our patients feel safe and cared for in our hospital.

If you’re interested in becoming a member of our Patient & Family Advisory Council, please complete this form.

For more information, please contact Cale Grady at 919-587-4792 or cale.grady@unchealth.unc.edu.

Media Contact

For media inquiries and to arrange interviews, please contact:

Cale Grady
Director, Post Acute Services
919-587-4792
cale.grady@unchealth.unc.edu

Recent Blogs

  • Boy playing with puppet

    Autism Spectrum Disorder: What You Need to Know

    Autism is a condition that people talk about a lot but is often misunderstood. Autism spectrum disorder (ASD) refers to this group of developmental disorders that can cause social, communication and behavioral challenges.
    April 12, 2021
  • Wayne UNC Health Care Logo

    10 Silent Symptoms of Diabetes

    More than 30 million Americans have diabetes, including 7.3 million that are undiagnosed. Diabetes has plenty of early signs. Here are 10 subtle signs of diabetes.
    April 7, 2021
  • Women at table reviewing papers

    7 Ways to Prepare for Surgery

    If you’re going to have surgery in the near future, it’s important to spend some time preparing. Planning ahead can help ensure you have a successful operation and heal faster.
    April 2, 2021
  • Woman and girl high fiving at a counter

    What You Eat Can Affect Your Risk of Cancer

    It’s no secret that the food we eat has a big impact on our health. Research suggests that certain foods can increase—or decrease—a person’s risk of getting certain diseases, including cancer.
    March 24, 2021